Job Description: Assistant Boutique Manager
POSITION SUMMARY / FACTS
The main responsibilities of this role are: As an ambassador for L’Occitane, this role is to assist the Store Manager to effectively manage the store and team to consistently achieve the store operational and financial objectives
MAJOR RESPONSIBILITIES
1. To support the Store Manager in all day to day operational and personnel responsibilities.
2. To be the role model and “Buddy” of all new store employees and to assist in the management of the induction program.
3. Sales and Customer Service role model to Store employees.
4. To assist the manager with stock management and stock takes
5. To deputize in the absence of the manager with full administrative responsibility and reporting for the store.
6. In conjunction with the store manager, manage the VM and housekeeping responsibilities for the store in a consistent and timely fashion and in line with company guidelines.
7. Coordination of the store rota and management of staff time keeping and absence reporting.
POSITION PRE-REQUISITES – PERSON SPECIFICATION(eg qualifications, experience etc.)
1. 2 years retail experience – 1 year minimum at management level
2. PC literate – Word, Excel, Outlook
3. Knowledge, qualification and interest in the industry
4. Ability to demonstrate examples of achieving results and KPI’s
5. Proven ability to develop team – coaching.
6. Basic understanding of HR and Health & Safety
SKILLS / ABILITIES - COMPETENCIES
1. Acts as role model for others in team
2. Is confident in presenting company information to others
3. Acts to achieve departmental objectives
4. Proactively seeks ways to enhance own performance
5. Develops brand and product awareness to improve service