arc shopping centre, Our Bury St Edmunds and the Bury St Edmunds Town Council are delighted to announce that the ‘Bury Santa Experience’ is coming to town.

The Bury Santa Experience will consist of three interactive rooms, offering a truly unique and magical experience, including all the sounds and scents you would expect to find in Lapland.  

Each family will spend 20 minutes enjoying the experience, which includes a trail through an enchanted forest, looking out for all the animals that live there before reaching Santa’s Toyshop. Here the little ones will have fun playing with the giant toys. Families will then enter Santa’s Grotto, where they will experience the true magic of Christmas, receiving a gift from the elves on departure.

A photographer will be on hand taking professional photos in the grotto; these will priced at 1 photo for £10 or 2 for £15. You are more than welcome to take your own photos on your phones free of charge.

It is expected that the Bury Santa Experience will be extremely popular and booking is essential, as it will not be possible to enter without pre-booking. 

The Grotto will open on Friday 26th November and will be open on various dates until Christmas Eve.  

  • The tickets will cost £10 per child – this includes admission to the experience and a gift. 
  • No cost for up to two adults over 18 accompanying children.
  • Under 1s go free.  (when booking with a family) 
  • If adults would like to visit the experience without children, you will need to book a child’s ticket.

Please read our FAQs here, before booking tickets.

On Friday 3rd and 10th December we will be hosting Quiet Hour between 11am – 12pm and on 17th December the quiet hour will be between 10am – 11am.  This is an hour set aside where there will be reduced waiting times and quieter music. These sessions are open to any with a cognitive, sensory or physical disability. Please be respectful and only book these sessions if you need them. 

Click here to book your tickets!