arc Shopping Centre is the perfect shopping destination for a relaxing and enjoyable day out

Visit arc for the most desirable names in fashion, inspirational gift ideas and great places to eat. The modern open street-scape Centre opened in March 2009 and boasts a range of retail and leisure facilities. There truly is something for everyone at arc Shopping Centre.

Opening Times

Monday – Saturday: 09.00 – 17.30
Sunday: 09.00 – 16.30

Opening times for individual stores may vary.

Visit the dine page of our website for individual restaurant opening times.

Customer Toilets

Customer toilet facilities within arc are located just off Hanchet Square, walk next to New Look to access them.

Our customer toilets were awarded the ‘Platinum Plus’ standard in the 2024 Loo of the Year Awards, as well as the Washroom Cleaner of the Year Award.

Family Facilities

Important Notice: Our baby changing facilities are currently closed until further notice due to unforeseen circumstances. We hope to reopen these as soon as possible. We apologise for any inconvenience caused.

Baby changing facilities can be found in the customer toilets located just off Hanchet Square. They are located behind New Look.

Our Changing Facilities won the Space to Change Platinum Plus award in the 2024 Loo of the Year Awards.

Click & Collect

A feature which enables you to shop, click and collect at your convenience from your favourite stores. With 28 brands now offering this service within arc let us help you with your shopping experience.


Our disabled and HDU facilities include:

• Fixed height adult changing table along with adjustable powered hoist
• Radar Key access (you can borrow a Radar Key from Centre Management – press the intercom located outside the Customer Toilets)
• Fitted with emergency alarms
• Our disabled and high-dependency customer toilets are Crohn’s and Colitis accessible.

For details of the Shopmobility Scheme in Bury St Edmunds please follow this link.

Dog Friendly

Bring your best friend shopping with you here at arc! We are paws-itively delighted to be a dog-friendly shopping centre with many of our stores inviting your four-legged friends in with you.

Visit our Dog Friendly Scheme page to find out more!

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